Service Configuration and Activation

Create and automate advanced service activation

Telcos and their I.T. partners are increasingly offering a large number of differentiated products and services to end users, where these products are usually complex, and are configured, managed and supported across a large number of platforms including both telecom and I.T. components.

Speed to market is critical, and speed of service activation once customers have bought the new service is equally critical. Pivetal's solutions bring a vital mix of speed, accuracy, simplicity and flexibility to this process.

We call this "Service Orchestration" - an overarching carrier-grade Run Book Automation environment that communicates with users and integrates with all necessary configuration tools and systems.
Order, execute and manage complex configurations simply from a single application and interface.
Our back-end automation tools execute the provisioning sequences which handle the complexity of each interaction step automatically.
Your service delivery teams coordinate the process without needing to be experts.

Moreover, your own people can add new configuration and interaction sequences, or modify existing tasks or sequences, without the need for complex and expensive programming. This applies both to back-end automation and to user-facing GUI tools.

The Value of Advanced Service Orchestration Automation

A direct path to revenue through rapid time-to-market and rapid service activation.
Rapid customer service without the delays in piecewise provisioning where each part must be handed over to the next expert in the configuration chain.
Operational efficiency is increased. Because each step is automated, human error is greatly reduced and less knowledge is required from operational personnel for troubleshooting and correction tasks.
Use of lesser-skilled personnel: because a single GUI gives users control, your delivery team can be generalist and not specialist.
Flexibility and agility: build new activation sequences, or modify existing ones, quickly and easily without programming.

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