Self-Service Portals

Give your customers true control of their services in real time

Customers are increasingly interested in a more active participation in their interaction with communications providers, giving them better control and the ability to make changes as and when they desire.

Pivetal's Run Book Automation solutions for self-service portals allows you to offer your users a scalable, secure portal where they can participate actively in requesting and making their own changes, and where they can view and report on their services.

Allow your users or customers to perform conventional MAC (Move-Add-Change) activities, or give them access to any other advanced tools such as automated troubleshooting and correction automation.

An easy-to-use web interface hides the complexity and provides a flexible environment which can be customised to different customer user profiles
The solution can support multiple customers in a secure and scalable environment
As with all Pivetal automation solutions, you can rapidly create new automation and make this available to your customers with no programming.

The solutions are fully customisable: for example you may choose to allow customers to perform an action in real time, or for the request to be deferred for verification by your people before it is permitted. Perhaps the customer requests should go to a change management system "for tracking and billing purposes." The choices are yours to make with the flexibility you desire.

The Value of Self-Service Portals

Cost savings: reduce the size of your support teams by allowing your customers to perform tasks for themselves.
Cost-effective Flexibility and scalability: our solutions are multi-customer by default. Therefore you can add new customers to the same system and rapidly extend any self-service automation to their requirements.
Customer satisfaction is improved through rapid processing of tasks which are key to their business operations.

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