IP-Voice and Multimedia Management cont...

True IP-Voice Management

Our solutions automatically collect and correlate all data, giving you full management of your IP-Voice services, including:

Alarming on failures: choose any basic call metrics and configure alarms to be triggered should these metrics fall outside specified thresholds. Pass alarms to operators, impact analysis engines or trouble ticketing systems.
Automated Alarm Diagnosis and Correction: given suitable access to soft switches, gateways and remote equipment, powerful intelligent automated diagnosis and/or corrective sequences can be triggered automatically. Seamlessly integrate with other incident management systems.
Troubleshooting in real-time: will also permit operational staff to perform troubleshooting of common IP-Voice problems as they happen. This is a vital for swift identification of problems in a comparatively new technology.
Real-time Service Level Agreement Monitoring: by collecting a comprehensive set of data you can set your own internal service level standards, or define Service Level Agreements (SLAs) requested by your customers and track these in real time. Implement Jeopardy Management which predicts when SLAs are likely to fail due to breech of defined service level objectives.

Revenue protection: via alarming and auto-correction based on metrics and SLA tracking
Revenue generation: accurate call data and traffic knowledge permits you to sell focused solutions
A centralised repository of all call data: not usually provided in IP-Voice solutions, detailed call traffic information is vital for long-term traffic and network planning.
Operational cost savings due to advanced "virtual operator" automated surveillance, fault diagnosis and fault correction 24x7