Page Navigator
Solutions
> IP-Voice and Multimedia Management
Instant Visibility and Management of IP-Voice and Multimedia Services
For communication service providers to offer Quality of Service to business customers for IP-Voice and multimedia services, it is necessary to measure a number of key metrics, and to be able to report on these through Service Level Agreements.
Pivetal's solutions for IP and multimedia give you a large degree of flexibility so that you can provide and offer a variety of different types of service to your customers. We allow you to integrate and correlate from a number of key data sources: each additional data source will add to the richness of management and business intelligence that you can collect from the solution.
Our solutions cover all common multimedia voice calls, conference calls, voicemail, instant messaging and other collaboration sessions. We also provide solutions for all common industry and proprietary protocols.
Flexibility to Choose
We provide a phased deployment approach, where you can apply each item according to your customer's requirements:
- Basic call monitoring: know what calls or sessions are taking place and correlate these against customers, customer sites, users and handsets or soft-clients. This gives you visibility of every call attempt and allows you to identify any failures in basic call handling
- Gateway Voice Quality monitoring: many service providers are confident of quality on their own networks, but find it necessary to monitor voice quality at gateways to other operators or the PSTN. This is especially important due to inter-operability issues caused by signalling protocols and voice transcoding technologies across networks.
- Customer premises Voice Quality monitoring: you may want to be sure of the voice quality at the point where it leaves the physical premises for certain key clients. This is vital in order to ensure that quality degradations from your customer's LAN are distinguishable from any quality issues on your own network.
- Integration with Call Data Records: by adding CDRs or SMDRs to the solution, you can collect much more detail such as true dialed digits and terminating party, providing a deeper understanding of calls and call attempts.