Solutions
Fully Automated Fault And Performance Management
Take control of your network automatically, intelligently and in real time
Most network management solutions really just provide filtering and alarm display, despite the fancy wording on the box about management. Pivetal's network automation solutions are truly something different in that they provide true management.. Think "network control" and "virtual operator" - these are the concepts that have brought us recognition by companies which understand the value.
Pivetal's solutions collect network element and software alarms and performance information either directly from the elements, or from other alarm systems. Of importance are those alarm events which are service-affecting, and other events which provide extra evidence. These events automatically trigger advanced expert automation sequences which correlate and diagnose the fault in as much detail as possible and perform the corrective actions - automatically, instantly and invisibly.
- You get flexibility and rapid adaptability in being able to extend the management solution and customise it yourself to your exact requirements. Our solutions allow you unrestricted communication with network elements and software applications - all commands are always accessible. Extend the analysis of alarm and event messages and develop any advanced diagnostic and automation sequences yourself, without programming.
- Decide on the degree of network visibility that suits your operations: Our solutions are designed to remove unnecessary clutter from operator desktops - you see only the information that you need, when it becomes important to see it, and you can tailor the presentation and access according to job function and workflow requirements.
- We provide extensive automated integration with your other operational systems, including incident management, change request management, inventory and reporting tools to name the most common ones. Close the loop to provide immediate responsiveness to your operational management team. For example, let our automatic fault correction tools automatically open, correct and close trouble tickets, or let user-created trouble tickets automatically trigger diagnostic and corrective automation sequences.
The value of Advanced Network Fault Automation
- Revenue protection by identifying and automatically correcting service-affecting faults as they happen. Superior diagnosis of faults provides faster time to repair in the case where a site visit becomes necessary.
- Revenue growth: the ability to rapidly place new services under advanced management means that you can bring these services to market faster and with reduced risk.
- Reduced total cost of ownership: use the solution to incrementally add automation capability as the managed network grows. Automation consistently improves service availability and value, and reduces the growth of operational personnel.
- Reduced operational team size: the solution, as a "virtual operator", will automate all of the most frequent and important fault correction tasks, providing a substantial reduction in operational personnel
- Increased efficiency and productivity of operational teams: extract real value from your operational team by allowing them to focus on issues that require their knowledge rather than their typing skills
- Use of lesser-skilled personnel: the powerful automation solution permits the complexity to be kept "under the hood" - abstracted away from the users: complex tasks requiring operator involvement can make use of personnel with lower skills and costs